hm77 Privacy Policy – How We Handle Your Personal Data

Contents

• 1 Introduction
• 2 Data We Collect
• 3 How We Use Your Data
• 4 Payment Data
• 5 Cookies & Tracking
• 6 Data Sharing
• 7 Data Retention
• 8 Data Security
• 9 Your Rights
• 10 Children's Privacy
• 11 Third-Party Links
• 12 Policy Updates
• 13 Contact Us

1. Introduction

This Privacy Policy applies to hm77.vin and all services offered through it, including sports betting, live casino, slots and the hm77 mobile app. It explains what personal data we collect from players based in Pakistan, the reasons we collect it, how long we keep it and the steps we take to keep it secure.

hm77 is committed to handling your personal data responsibly. We understand that Pakistani players want to know their information is being managed carefully and not shared without good reason. This policy is written to be clear and straightforward — if anything is unclear, please reach out to our support team before using the platform.

This Privacy Policy should be read alongside our Terms and Conditions and Responsible Gaming policy, both of which form part of your agreement with hm77.

2. Data We Collect

hm77 collects personal data from you in several ways — directly when you register and use the platform, and automatically when you browse hm77.vin. The table below summarises the categories of data we collect and the source of each.

We do not knowingly collect sensitive personal data such as religious beliefs, political opinions, health information or biometric data unless it is required for identity verification purposes as part of our account security procedures.

3. How We Use Your Data

hm77 uses the personal data we collect strictly for the purposes set out below. We do not use your data for any purpose that is incompatible with the reason it was originally collected.

• Account management: To create and maintain your hm77 account, verify your identity and keep your account secure.
• Transaction processing: To process PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, Bank Transfer, cards and mobile wallets.
• Platform personalisation: To remember your preferences, display relevant content and improve your experience on hm77.
• Customer support: To respond to your queries, resolve disputes and investigate complaints effectively.
• Security and fraud prevention: To monitor for suspicious account activity, detect fraud, prevent money laundering and protect the integrity of the platform.
• Responsible gaming: To monitor usage patterns and apply responsible gaming measures such as deposit limits and self-exclusion where needed.
• Platform improvement: To analyse aggregated, anonymised usage data to understand how hm77 is used and to develop new features and improvements.
• Marketing communications: To send you relevant promotional offers and updates about hm77, where you have given consent. You can opt out of marketing communications at any time through your account settings.

4. Payment Data

When you make a deposit or request a withdrawal on hm77 in PKR, we collect the details necessary to process that transaction. This may include your JazzCash or Easypaisa mobile number, your bank account details for Raast or Bank Transfer, or card details where you pay by debit or credit card.

Full card numbers are never stored by hm77 — payment card data is processed directly by our PCI-compliant payment gateway partners. hm77 retains only tokenised references and transaction records necessary for reconciliation, dispute resolution and withdrawal processing.

All payment data is transmitted over encrypted SSL connections. We do not share your payment account details with any third party other than the payment processor required to complete your specific transaction.

5. Cookies and Tracking

5.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. hm77.vin uses cookies to make the platform work correctly, remember your session and understand how players use the site so we can improve it over time.

5.2 Types of Cookies We Use

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in while you navigate between pages. Without these, hm77 cannot operate correctly.
• Functional cookies: Remember your preferences such as language settings and display options, so you do not have to set them every time you visit.
• Analytics cookies: Help us understand which pages are visited most, how long players spend on the platform and where issues occur. This data is aggregated and anonymised — it does not identify individual players.

5.3 Managing Cookies

You can manage and disable cookies through your browser settings at any time. Please be aware that disabling essential cookies may prevent hm77 from functioning correctly and you may not be able to log in or use the platform properly. For guidance on managing cookies in your specific browser, refer to your browser's help documentation.

6. Data Sharing

hm77 does not sell, rent or trade your personal data to third parties. We may share your data with trusted service providers who assist us in operating the platform, but only where strictly necessary and under appropriate data protection agreements. The categories of third parties we may share data with are as follows:

• Payment processors: JazzCash, Easypaisa, Raast, bank and card payment gateway partners — to process your PKR deposits and withdrawals.
• Identity verification providers: Third-party KYC (Know Your Customer) services used to verify your identity and age when required.
• Fraud prevention and security services: Providers who help us detect and prevent fraudulent activity, money laundering and unauthorised account access.
• Platform infrastructure providers: Hosting, cloud storage and content delivery providers who store and serve hm77 platform data securely.
• Customer support tools: Support chat and ticketing platforms used to handle your queries — only the information relevant to your support request is shared.

We may also disclose your personal data where required by law, court order or where we believe in good faith that disclosure is necessary to protect the safety of our players, staff or the platform itself.

7. Data Retention

hm77 retains your personal data for as long as your account is active and for a reasonable period after account closure, as necessary for legitimate business and legal purposes. The retention periods we apply are as follows:

• Account and identity data: Retained for the lifetime of your account and for a period after closure as required to fulfil our legal and regulatory obligations.
• Transaction records: PKR deposit and withdrawal records are retained for a minimum of five years to meet financial record-keeping requirements.
• Support communications: Chat logs and email correspondence are retained for up to two years for quality assurance and dispute resolution purposes.
• Technical and usage data: Server logs and anonymised analytics data are retained for up to twelve months and then deleted or fully anonymised.

When your data is no longer required for the purpose it was collected, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

8. Data Security

hm77 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, disclosure or destruction. These include:

• SSL/TLS encryption on all data transmitted between your device and hm77.vin.
• Encryption of stored sensitive data including identity documents and payment references.
• Strict access controls — only authorised hm77 personnel with a legitimate need can access personal player data.
• Regular security assessments and monitoring of platform infrastructure.
• Secure password hashing — hm77 never stores your account password in plain text.
• Session timeout controls to reduce the risk of unauthorised access on shared devices.

While hm77 applies strong security measures, no online platform can guarantee 100% security at all times. You also have a responsibility to keep your login credentials secure. If you suspect that your account has been accessed without your authorisation, contact hm77 support immediately.

9. Your Rights Over Your Data

As an hm77 player, you have rights in relation to the personal data we hold about you. You can exercise any of the following rights by contacting our support team:

• Right to access: Request a copy of the personal data hm77 holds about you. We will provide this within a reasonable timeframe after verifying your identity.
• Right to correction: Request that inaccurate or incomplete personal data be corrected or updated. You can update many details directly through your account settings.
• Right to deletion: Request that your personal data be deleted, subject to our legal obligations to retain certain records. Note that if you have an outstanding balance or open disputes, we may need to retain relevant data until those are resolved.
• Right to restrict processing: Request that we limit how we use your data in certain circumstances — for example, while a correction request is being reviewed.
• Right to withdraw consent: Where you have given consent for a specific use of your data (such as marketing emails), you may withdraw that consent at any time without affecting any other aspect of your account.

To exercise any of these rights, contact our support team with your request and we will respond as quickly as possible after completing the necessary identity verification steps.

10. Children's Privacy

hm77 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a user under 18 has registered an account or provided personal data, we will close the account and delete the associated data as promptly as possible.

If you are a parent or guardian and believe that a minor has registered on hm77, please contact our support team immediately so we can investigate and take appropriate action.

11. Third-Party Links

hm77.vin may occasionally contain links to other websites or resources — for example, links to game providers or payment method information pages. This Privacy Policy applies only to hm77.vin. Once you follow a link to another website, that site's own privacy policy will apply and hm77 has no control over how your data is handled there.

We encourage you to review the privacy policies of any third-party sites you visit before providing them with any personal information.

12. Updates to This Privacy Policy

hm77 may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer or applicable legal requirements. When this policy is updated, the revised version will be published on this page with a new "Last updated" date at the top.

We encourage you to review this Privacy Policy periodically so you remain informed about how we are protecting your data. Where changes are significant, we will take reasonable steps to notify active account holders — for example, through a notification in the platform or by email.

Your continued use of hm77 after an updated Privacy Policy is published constitutes your acceptance of the revised policy.

13. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way hm77 handles your personal data, please get in touch with our support team. We are available 24 hours a day, 7 days a week and aim to respond to all privacy-related enquiries promptly.

For account-related queries, deposit and withdrawal support or responsible gaming assistance, you can also visit the relevant sections of hm77.vin via the navigation menu. Our team is here to help and will treat all privacy requests with the care and confidentiality they deserve.